Cancellation and Refund

1. Order Cancellation Window

You may request cancellation before dispatch confirmation. Once shipped, orders cannot be cancelled and will be treated under return/refund eligibility. For assistance, contact us quickly with your order ID and registered phone number.

2. Eligible Refund Cases

Refunds are considered in cases such as:

• Damaged-in-transit item supported with evidence
• Wrong item delivered versus invoice or order confirmation
• Non-serviceable destination where order cannot be fulfilled
• Duplicate or failed payment capture with valid transaction proof

3. Evidence and Reporting Window

For transit-damage and wrong-item claims, please report within 48 hours of delivery with order details, clear package photos, and an unboxing video where available. Claims may be rejected if sufficient verification evidence is not provided.

4. Non-Refundable Situations

Refunds may be declined for products that are used, altered, physically damaged after delivery, or not returned with original packaging and invoice.

5. Refund Method and Timeline

Approved refunds are issued to the original payment method. After approval, transfer is typically initiated within 7 business days, while bank or payment partner settlement can take additional time.

6. Consumer Rights in India

This policy is aligned with applicable Indian ecommerce and consumer protection obligations, including the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020, wherever applicable.

7. Contact and Support

For cancellation and refund help, email noscustomsmumbai@gmail.com or use our Contact Us page.