Privacy Policy
1. Information We Collect
When you use NOS Customs, we may collect personal details such as name, mobile number, email, billing and shipping address, order history, and payment transaction references. We also collect technical data like device, browser, IP address, and website usage analytics.
2. How We Use Your Information
We use collected information to process orders, provide shipping and support updates, prevent fraud, manage returns and warranty requests, and improve our product catalog and customer experience. Contact information may also be used for essential service communication.
3. Payments and Financial Data
Payments are processed through authorized third-party gateways. NOS Customs does not store full card credentials, CVV, or net-banking secrets on its servers. We retain payment status and transaction identifiers for reconciliation and compliance purposes.
4. Sharing with Service Providers
We share only necessary information with logistics partners, payment processors, analytics providers, and technology vendors to fulfill orders and operate the website. We do not sell your personal data to third parties.
5. Cookies and Tracking
We use cookies and similar technologies for session management, performance monitoring, and analytics. You can control cookie preferences through your browser settings, though some website features may be affected.
6. Data Retention and Security
Personal information is retained only as long as required for order servicing, tax/accounting records, dispute handling, or legal obligations. We apply reasonable technical and organizational safeguards to protect your data against unauthorized access or misuse.
7. Your Rights
You may request access, correction, or deletion of your personal information, subject to legal and operational retention requirements. For such requests, contact us using the details in the Contact section below.
8. Consent and Communication Preferences
By placing orders or submitting forms, you consent to processing of relevant personal information for service fulfillment. You may opt out of promotional communication at any time while continuing to receive transactional updates related to orders, refunds, support, and compliance notifications.
9. Children's Privacy
Our services are intended for users capable of entering valid contracts. We do not knowingly collect personal information from children without lawful consent.
10. Policy Updates
We may update this policy when business processes, technology, or legal requirements change. Revised versions are effective from the date posted on this page.
11. Contact and Grievance
For privacy requests, grievance reporting, or data corrections, email us at noscustomsmumbai@gmail.com. We aim to respond within a reasonable period in line with applicable Indian ecommerce and privacy obligations.